FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, has been named as a winner at Britain’s first ever Customer Service of the Year awards. Winning the logistics category, FedEx Express was acknowledged for continually placing its customers at the forefront.
The awards recognise the commitment FedEx Express provides to its customers in an industry where customer experience is critical. The award identifies outstanding customer service and successful customer experience strategies, comparing industry categories through mystery shopper research. Conducted by telephone, online and face-to-face interviews, this research reveals which companies offer the best service to customers.It’s a privilege to be leading the way in the logistics industry in terms of quality customer care. Our company prides itself on placing customers at the centre of all we do,” said Adam Koffler, managing director, Customer Experience, Northern Europe, Middle East & Africa. “At FedEx, we strive to make every customer experience outstanding and although simple in concept, its effects are far-reaching. This accolade is credit to the continual dedication of our team members who uphold this commitment on a daily basis.”
联邦快递公司是联邦快递公司（NYSE:FDX）的子公司，也是世界上最大的快递运输公司，在英国首次获得年度客户服务奖。联邦快递在物流类别中脱颖而出，因其不断将客户置于首位而受到认可。
该奖项旨在表彰联邦快递在客户体验至关重要的行业中为客户提供的承诺。该奖项通过神秘购物者研究比较行业类别，确定了杰出的客户服务和成功的客户体验策略。通过电话、在线和面对面的访谈，这项研究揭示了哪些公司为客户提供了最好的服务。在高质量的客户服务方面处于物流行业的领先地位是一种荣幸。北欧、中东和非洲客户体验董事总经理Adam Koffler表示：“我们公司以客户为中心而自豪。在联邦快递，我们努力让每一位客户都获得卓越的体验，尽管概念简单，但其影响深远。这一荣誉归功于我们团队成员的持续奉献，他们每天都在坚持这一承诺。
